Effective Date: 08-02-2026

At TAHRIMA, customer satisfaction is important to us. However, due to the nature of online commerce and courier-based delivery, we follow a strict but fair Refund and Returns Policy in accordance with the Bangladesh Consumer Rights Protection Act, 2009. By placing an order on https://tahrima.com, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to:

• All purchases made through tahrima.com
• Orders delivered via Our Own Delivery System and Partner Delivery Company.
• Payments made via bKash, Nagad, or Cash on Delivery (COD)

This policy does not override statutory consumer rights but defines the operational process for returns and refunds.

2. General Return Policy

Due to logistics, hygiene, and product integrity concerns:

• Returns are only allowed at the time of delivery
• The delivery personnel must be present at the customer’s location
• Once the delivery is completed and accepted, no return or refund requests will be accepted

Customers are strongly advised to check the parcel immediately upon delivery.

3. Eligible Reasons for Return

Returns may be accepted only under the following conditions:

3.1 Damaged Product

• Product is physically broken, cracked, or unusable
• Packaging is severely damaged affecting the product

3.2 Wrong Product Delivered

• Incorrect item delivered
• Mismatch in design, size, or category compared to the order

3.3 Size Issue

• Size differs from what was ordered
• Applicable only if the incorrect size was sent by TAHRIMA

3.4 Significant Color Variation

• Color significantly different from the product description
• Minor variations due to lighting or screen differences are not eligible

4. Non-Returnable Situations

Returns or refunds will NOT be accepted in the following cases:

• Change of mind after delivery
• Incorrect address or phone number provided by the customer
• Customer unavailability at delivery time
• Minor color variation due to lighting or screen settings
• Damage caused after delivery
• Claims made without required proof
• Products accepted by the customer and delivery completed

5. Proof Requirement

To validate a return or refund request, customers must provide:

• A clear unboxing video, OR
• High-quality photos showing the issue clearly

The proof must:

• Be unedited and continuous (for videos)
• Clearly show the product, packaging, and issue

Failure to provide valid proof may result in claim rejection.

6. Return Process at Delivery

If a customer identifies an eligible issue at delivery:

1. Inform the delivery personnel immediately
2. Do not accept the parcel
3. Provide necessary photo or video proof
4. The parcel will be returned via the courier

Acceptance of the parcel means final delivery completion.

7. Refund Eligibility

Refunds are applicable only when:

• The return meets eligibility conditions
• Proof is verified and approved by TAHRIMA
• The product is returned in original condition

TAHRIMA reserves the right to inspect returned products before approving refunds.

8. Refund Method

• Refunds are issued using the same payment method used during purchase
  • bKash → bKash
  • Nagad → Nagad
  • Advance payment → Same source
• COD refunds will be processed via mobile financial services

9. Refund Processing Time

• Refunds are processed within 7–10 working days after approval
• Processing time may vary due to banking or payment gateway delays

Customers will be notified once the refund is completed.

10. Delivery Charges Policy

• Delivery charges are non-refundable
• Delivery charges will be refunded only if:
  • The issue occurred due to TAHRIMA’s fault, AND
  • The return is approved after verification

11. Exchange Policy

• Exchanges are subject to product availability
• Exchange requests must meet the same eligibility conditions as returns
• TAHRIMA reserves the right to decline exchange requests

12. Fraud Prevention & Abuse

To protect against misuse:

• Customers with repeated false claims may be blacklisted
• COD privileges may be restricted
• TAHRIMA reserves the right to refuse service or take legal action in case of fraud

13. Limitation of Liability

TAHRIMA shall not be liable for:

• Delays caused by courier operations
• Losses resulting from incorrect customer information
• Events beyond reasonable control (natural disasters, strikes, political unrest)

14. Final Decision Authority

All decisions regarding refunds, returns, and exchanges are made solely by TAHRIMA.
Management’s decision shall be final and binding.

15. Contact Information

For refund or return-related concerns, contact:

Email: support@tahrima.com
Phone: +880 1787 322 622
Support Hours: 10:00 AM – 8:00 PM (Except Holidays)