Effective Date: 08-02-2026

TAHRIMA (“we”, “our”, “us”) is committed to protecting the privacy and personal information of customers who visit or make purchases from https://tahrima.com. This Privacy Policy explains how we collect, use, store, share, and safeguard customer data in compliance with applicable laws of Bangladesh, including the ICT Act 2006, Digital Security Act 2018, and consumer protection regulations.

By using our website, placing an order, or interacting with our services, you consent to the practices described in this Privacy Policy.

1. Business Information

• Business Name: TAHRIMA
• Business Type: Individual Proprietorship
• Trade License Holder Name: TAHRIMA
• Registered & Operational Address:
  House No 739–740, Wasa Road, Begum Rokeya Avenue,
  Mirpur, Dhaka – 1216, Bangladesh
• Customer Support Email: support@tahrima.com
• Customer Support Phone: +880 1787 322 622
• Support Hours: 10:00 AM – 8:00 PM (Except Holidays)
• Official Social Media Pages:
  • Facebook: https://www.facebook.com/Tahrima247
  • Instagram: https://www.instagram.com/TahrimaStore
  • TikTok: https://www.tiktok.com/@tahrima247
  • WhatsApp: https://wa.me/+8801787322622

2. Types of Information We Collect

A. Personal Information

Collected to process orders, coordinate deliveries, and provide customer service:

• Full name
• Mobile number and alternate contact number
• Email address
• Shipping and billing addresses

B. Transactional Information

• Payment method and transaction reference numbers
• Order history, product details, and delivery records
• Discounts, vouchers, or promotional codes used

C. Website and Device Information

Collected automatically via cookies, pixels, and analytics tools:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, clicks, and time spent
• Referral URLs and website interaction metrics

D. Marketing & Behavioral Data

• Preferences for promotions and newsletters
• Social media interactions and retargeting behavior
• Consent to receive SMS, WhatsApp, or email marketing messages

E. Customer Support Information

• Inquiry records
• Complaint details and resolutions
• Communication logs with support agents

Note: We do not collect sensitive financial information like PINs, full account passwords, or bank credentials.

3. How We Use Your Information

TAHRIMA uses collected data for multiple purposes:

1. Order Fulfillment & Delivery
   • Processing orders, generating invoices, and confirming purchases
   • Coordinating with SteadFast Courier for shipping, tracking, and delivery
   • Handling returns, exchanges, or failed deliveries
2. Customer Support
   • Responding to inquiries via email, phone, WhatsApp, or social media
   • Managing complaints, refunds, and returns
   • Maintaining communication logs for service quality and dispute resolution
3. Marketing & Promotions
   • Sending personalized offers via SMS, WhatsApp, email, and social media
   • Running targeted advertisements using Facebook/Meta Pixel and Google Ads
   • Segmenting audiences for relevant promotions
4. Fraud Prevention & Security
   • Detecting and preventing payment or account fraud
   • Verifying customer identity for COD orders or high-value transactions
   • Monitoring unusual or suspicious activity
5. Analytics & Business Improvement
   • Tracking website performance and user engagement
   • Improving product listings, website features, and customer experience
   • Generating anonymized reports for internal business analysis

4. Cookies, Pixels, and Other Tracking Technologies

TAHRIMA uses cookies, pixels, and similar technologies to:

• Enhance website functionality and user experience
• Track shopping behavior and product interests
• Serve personalized and relevant advertisements
• Measure marketing campaign effectiveness

Customer Controls:

• Users may disable cookies via browser settings.
• Some website features may not function correctly if cookies are disabled.

5. How We Share Your Information

TAHRIMA shares personal information only in limited cases:

1. Delivery Partners:
   • SteadFast Courier for shipping, tracking, and delivery
2. Payment Processors:
   • bKash, Nagad, or other approved payment gateways
3. Advertising Partners:
   • Facebook/Meta for Pixel-based retargeting and performance measurement
4. Legal Compliance:
   • Government authorities, law enforcement, or courts when required by law

We do not sell or rent your personal information to third parties.

6. Data Retention

• Personal and transactional data is retained for as long as necessary for order fulfillment, legal compliance, and dispute resolution
• Marketing data may be retained to provide relevant promotions, unless the customer opts out
• Once retention is no longer required, information is securely deleted or anonymized

7. Data Security

TAHRIMA applies reasonable technical, administrative, and physical safeguards:

• Secure servers and encrypted databases
• Restricted access to authorized personnel only
• Regular system monitoring and security audits

Important: No system can guarantee 100% security. Customers should protect their accounts and login credentials.

8. Customer Rights

Customers can exercise the following rights:

• Access and review their personal information
• Update or correct personal information
• Withdraw consent for marketing communications at any time
• Request deletion of personal information, subject to legal or operational obligations
• Contact TAHRIMA for any questions regarding privacy practices

Requests can be sent to support@tahrima.com.

9. Third-Party Links

Our website and social media pages may include links to third-party websites. TAHRIMA is not responsible for the content, practices, or privacy policies of external sites. Users should review the privacy policies of linked websites.

10. Children’s Privacy

• TAHRIMA does not knowingly collect data from individuals under 18 years of age
• Parents or guardians who believe their child has submitted personal data without consent may contact us for deletion

11. International Transfers

• TAHRIMA operates in Bangladesh and stores data locally
• Limited data may be shared with third parties (e.g., Facebook/Meta) for marketing or analytics, subject to security measures and compliance

12. Marketing Communications

• Customers can choose to receive promotional emails, SMS, or WhatsApp messages
• Opt-out is available at any time via unsubscribe links or contacting support
• Marketing communications are separate from transactional messages, which are necessary to process orders

13. Rights Related to Cookies and Analytics

• Customers can disable cookies or opt out of analytics tracking
• Opting out may limit some functionality of the website
• Browsers may have built-in “Do Not Track” settings, but compliance is voluntary

14. Changes to Privacy Policy

• TAHRIMA may update this Privacy Policy periodically
• Changes will be posted on this page with a revised effective date
• Continued use of the website constitutes acceptance of updated policies

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Bangladesh, and any disputes arising under it are subject to the exclusive jurisdiction of Dhaka courts.

16. Contact Information

For privacy inquiries, concerns, or data requests:

Email: support@tahrima.com
Phone: +880 1787 322 622
Support Hours: 10:00 AM – 8:00 PM (Except Holidays)